Public services provided by Municipal Corporation of Greater Mumbai Should be more comprehensive and widespread

Maharashtra State Commission for Right to Public Service Offices directive

Mumbai: Chief Commissioner of the Maharashtra State Public Service Commission, Swadhin Kshatriya, has ordered that the Greater Mumbai Municipal Corporation(BMC) should implement the Right to Public Service Act effectively and all the public services should be made online and available to them in timely manner.

Kshatriya further stated that services provided by ‘Aaple Sarkar Sewa Kendra’ must in time without any kind of delay. These centers are expected to provide all services of not only corporation but also all government departments and its implementation must be done as soon as possible. The list of such centers should be published on the website. Information about the various services, its duration and the appealed authority should be displayed.

“There is a need of broad publicity of working of Commission for Right to Public Service to inform people about their rights. Officers and employees should be provided legal and technical training. If the citizen not getting prescribed services in time limit or rejecting the service without joint reason, then online facility should be made available” Kshatriya said.

In this meeting, Additional Commissioner of BMC informed that 58 services have been notified under Public Service rights Act, out of which 47 are available online at Municipal Corporation’s portal and the remaining 11 services are currently offline and will be made available online shortly.

Kshatriya ordered that to provide this service, the municipal corporation has opened total 25 service centers out of that 24 are in wards and one is at headquarter. There are over 320 centers of ‘Aaple Sarkar Sewa Kendra ‘working in Greater Mumbai Corporation. All the services will be made available through a portal of Aple Sarkar Sewa Kendra. Therefore these services will be made available for people in all other centers along with centers of Municipal Corporation. Speedy implementation must be done in this regard.