The Central Consumer Protection Authority (CCPA) on Wednesday issued a strong warning to hotels and restaurants across India against levying additional charges such as ‘LPG charges’, ‘gas surcharge’, and ‘fuel cost recovery’ on consumer bills, terming them unfair and deceptive.
In an official statement, the authority said it has taken “serious note” of the growing practice among food establishments of adding such extra costs beyond the listed menu prices. The CCPA clarified that these charges violate provisions of the Consumer Protection Act, 2019.
According to the regulator, businesses are only permitted to charge the price displayed on the menu along with applicable taxes. Any additional, undisclosed charges imposed on consumers are considered an unfair trade practice.
“Levying charges such as LPG cost, fuel recovery, or similar fees in the name of operational expenses is misleading and not permissible,” the authority said, adding that strict action will be taken against establishments found violating the rules.
The move comes amid rising complaints from consumers who have reported being billed for vague or unexplained surcharges at restaurants and hotels. The authority emphasized that such practices undermine consumer rights and transparency in pricing.
The CCPA has urged consumers to remain vigilant and report any instances of unfair billing. It also advised hospitality businesses to immediately discontinue such practices and ensure compliance with the law.
With this directive, the regulator aims to reinforce fair trade practices and protect consumers from hidden costs in the hospitality sector.
